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When the Skype for Business client is installed on a computer it will automatically attempt to join using the full Skype for Business client, rather than Skype for Business Web App.

This is due to the fact that they are part of a non-federated domain and are trying to join a meeting in your domain as an authenticated user. Things can especially get confusing for people who are trying to join your meeting and have a version of Skype for Business installed but they are not part of your company. If you want to know more about different Skype for Business clients, check out my article The Many Versions of Skype for Business. There are multiple versions of Skype and there are just too many possible scenarios where users may have issues joining a meeting.

I won’t list all the possible scenarios in this article that may cause problems, instead I will focus on the solution for a common scenario. Depending on various factors, external users may have problems joining the Skype for Business meeting, or they may not have a Skype for Business client installed on their computer. You can also use Skype for Business to communicate with external users that are not part of your company’s network. That's why if you are having issues, we suggest using Web Call or Phone instead of Skype.There are several advantages for using Skype for Business for instant messaging, video conferencing, audio conferencing, and screen sharing with other team members within your organization.

Try going to the Skype Community Page and type in "dial pad" for further clarification. Not only that, but different releases on the same device look different from year to year. Unfortunately, Skype makes it difficult to find the dial pad, and the Mac, PC, iPhone, iPad, and Android versions of Skype look nothing alike. If you tried the above steps, you may have had difficulty when you have to show the dial pad. Even different versions of Windows display very different versions of Skype. Skype on Mac looks nothing like Skype on PC, iOS, or Android. Note: Skype looks very different on different platforms. Something to keep in mind is that you must type in the PIN manually, you cannot copy and paste to the dial pad. Once connected, use the dial pad to enter the 6 digit Conference ID, followed by the # key to confirm. For example, you can dial our (206) 402-0100 number. Dial a phone number from our system to connect. In the Skype interface click the 'Call' icon to bring up the Skype dial pad.ģ. Skype can be used to dial into a conference line if the caller has Skype credit, or free calling with their Skype account. NOTE: Skype has discontinued the use of our Skype ID so you can no longer connect to our ID 'nference' no matter which device and/or operating system you are using with Skype.